Director of Operations

MB2 Dental • Carrollton, TX

9d

About The Position

MB2 Dental, a Dental Partnership Organization founded in 2007 and based in Carrollton, Texas, is hiring a Director of Operations. The role provides strategic oversight and mentorship of operations and is directly responsible for the operational and financial success of multiple dental practices in assigned areas. The Regional Director of Operations supports operating Dentist owners by holding direct reports accountable for day-to-day practice operations, meeting immediate needs, and positioning practices for growth. The position requires skills in annual budgeting, strategic planning, project management, talent calibration, growth and development planning, financial statement analysis, communication, and modeling professional, ethical, high-standard behavior. Travel of up to 50% is required.

Requirements

• Bachelor’s degree required.
• At least 5 years of upper-level management experience.
• Detail-oriented with strong organizational skills.
• Skilled in delegation and remote management.
• Excellent communication skills and the ability to communicate clearly with all levels of the organization.
• Able to travel up to 50% of the time.

Nice To Haves

• Dental office management experience.
• Specialty knowledge.

Responsibilities

• Model outstanding client service and demonstrate superior written, verbal, and other communication skills.
• Identify team members’ leadership and management strengths and areas for improvement; train, coach, and mentor them toward service excellence.
• Partner with human resources to interview, hire, and retain top-tier talent, meet staffing needs, control turnover, and support team members’ growth.
• Onboard team members so they integrate into the business environment while meeting business needs.
• Train operations team members to perform duties accurately and on time; audit work quality and provide additional training as needed.
• Partner with operating owners and executive leadership on operational decisions that benefit the dental business.
• Understand, analyze, and develop action plans for key performance metrics to lead and grow the multi-unit business in the assigned territory.
• Review operating performance results, implement corrective action when needed, and create and execute long-term strategic plans.
• Partner with corporate departments and executive team members to design sustainable, scalable programs.
• Organize projects, initiatives, and programs using project charters; provide timely updates in regular meetings and tailor communications to the audience.
• Assess practice needs and plan strategically for improvements.
• Hold team members accountable for annual training requirements, performance reviews, and other company requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director