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DSW Store Manager

Designer Brands•Canoga Park, CA
•Onsite

About The Position

The DSW Store Manager leads store operations and the customer experience, develops and communicates store strategies aligned with company goals, and drives financial plans and KPI performance. The role oversees merchandise movement, inventory, sales-floor standards, store maintenance, and omnichannel services. It also manages staffing, scheduling, payroll, recruiting, associate development, performance management, and employee relations while ensuring policies and procedures are followed. The Store Manager reports to the Market Leader and may perform other duties assigned by the Market Leader and/or Regional Director.

Requirements

  • Minimum of 4 years of retail management experience.
  • High school graduate or equivalent.
  • Excellent customer service, professionalism, positive mindset, and enthusiasm.
  • Ability to develop collaborative working relationships.
  • Ability to recruit, onboard, coach, develop, motivate, and drive results through others.
  • Ability to prioritize business functions that drive financial results.
  • Excellent verbal and written communication skills.
  • Ability to lead with tempo and hold the team accountable to time-bound expectations.
  • Ability to successfully lead an operationally sound business with little oversight.
  • Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
  • Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
  • Ability to spend up to 100% of working time standing or walking around the store.
  • Ability to lift up to 50 pounds on an occasional to frequent basis.
  • Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

  • Some college preferred.

Responsibilities

  • Model, supervise, and coach associates and support leaders on behaviors that improve the customer experience and achieve store goals and KPIs.
  • Develop and communicate store strategies aligned with company strategy; promote innovation and solution-oriented ideas.
  • Deliver financial plans and KPI performance weekly, monthly, and quarterly, adjusting to changes in business conditions.
  • Recognize behaviors that meet customer and business needs and resolve customer and associate feedback promptly.
  • Plan merchandise movement in response to customer trends and communicate store-specific inventory recommendations to the Market Leader.
  • Oversee sales-floor standards, maintenance, store operations, and compliance with policies and procedures.
  • Create a talent strategy suited to business needs and build a diverse team.
  • Oversee inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
  • Oversee in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
  • Use the Store Visit Assessment to identify opportunities and implement timely corrective action plans.
  • Manage associate timekeeping, scheduling, forecasting, labor additions or reductions, and payroll to meet labor deliverables.
  • Resolve associate and leadership relations matters, involving partners when appropriate.
  • Lead performance management, including development conversations, constructive feedback, accountability, and year-end reviews.
  • Recruit and onboard talent, fill open positions promptly, and develop strategies for learning and career development.
  • Facilitate store meetings as needed.
  • Perform other duties assigned by the Market Leader and/or Regional Director.

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