DSW Associate Store Manager

Designer Brands Inc.•Long Beach, CA

3d•Onsite

About The Position

The Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, compliance monitoring, Asset Protection, assigned projects, and opening and closing the store. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate requests, maintains store standards, and helps ensure daily, weekly, and monthly tasks and goals are met. The role uses inventory reports and sales metrics to improve productivity and merchandise presentation; oversees execution of inventory processes, audits, and omni services; and supports safe store operations, equipment checks, labor deliverables, associate relations, recruiting, onboarding, training, coaching, and recognition. Other associate duties and tasks assigned by the Store Manager or Co-Manager may also be performed.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward daily, weekly, and monthly metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve merchandise presentation on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to understand and ensure compliance with policies and procedures.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support the Store Manager with scheduling, forecasting, payroll management, and other timekeeping activities to meet store labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties and carry out other duties assigned by the Store Manager and/or Co-Manager.