DSW Associate Store Manager

Designer Brands•Long Beach, CA

2d•Onsite

About The Position

The Associate Store Manager supports and works alongside store management to deliver customer service, merchandising, omnichannel activities, and inventory-related actions that drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing activities. The Associate Store Manager models and coaches customer-focused behaviors, responds promptly to customer and associate feedback, maintains store standards, and helps ensure daily, weekly, and monthly tasks are completed. The role reviews performance metrics, communicates progress, uses inventory reports to improve productivity and merchandise presentation, and supports processes such as audits, donations, transfers, mismates, and damages. The position sets expectations and follows up on inventory and omnichannel activities, including freight receipt, product placement, markdowns, mark out of stock, Charge/Send, and Buy Online Pick Up In Store. It helps maintain a safe store environment and functioning equipment, supports scheduling, forecasting, payroll and associate relations, and contributes to recruiting, onboarding, training, coaching, feedback, motivation, and recognition of the store team. The role may perform other store duties as assigned by the Store Manager and/or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable for time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional-to-frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with urgency and help ensure positive customer experiences.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Ensure associates can resolve customer concerns and know when to escalate them to the Store Manager.
Support the Store Manager with associate timekeeping activities, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters; provide performance feedback and communicate associate relations issues for follow-up.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties in the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.