DSW Associate Store Manager

Designer Brands Inc.•Brighton, MI

About The Position

The Associate Store Manager supports and performs store management functions across customer service, merchandising, omnichannel activities, and inventory operations to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and assigned projects, including opening and closing the store. The Associate Store Manager helps deliver a positive, personalized customer experience by modeling and coaching customer experience behaviors, responding promptly to customer and associate feedback, maintaining store standards, and ensuring daily opening and closing tasks are completed. The role communicates action plans and progress toward store goals and key performance indicators, uses inventory reports to support sales and merchandise presentation, and helps ensure operational processes are completed. The position sets expectations for inventory and omnichannel activities, including freight receipt, product placement, markdowns, mark out of stock, Charge/Send, and Buy Online Pick Up In Store. It also supports store safety, equipment checks, associate timekeeping and labor deliverables, associate relations, team development, recruiting, interviewing, and onboarding. The role may perform or delegate other store associate duties as needed.

Requirements

Minimum of 2 years of management experience.
Minimum high school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales and improve productivity and merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Equip associates to resolve customer concerns and recognize when to escalate matters to the Store Manager.
Support the Store Manager with associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and share performance feedback and issues for follow-up.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store and perform other duties assigned by the Store Manager and/or Co-Manager.