DSW Associate Store Manager

Designer Brands Inc.•Rochester, MN

About The Position

The DSW Associate Store Manager supports and performs store-management functions across customer service, merchandising, omnichannel activities, and inventory to drive sales and results. The role partners with the management team to understand store priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, asset protection standards, and assigned projects. Responsibilities include opening and closing the store. The Associate Store Manager helps deliver a positive customer experience by modeling and coaching customer-service behaviors, responding promptly to customer and associate feedback, and maintaining store standards. The role reviews and communicates action plans, monitors performance against metric-based goals, uses inventory reports to improve productivity and merchandise presentation, and ensures execution of inventory, audit, and omnichannel processes. The position supports store safety and equipment readiness, associate concern resolution, timekeeping and labor deliverables, and associate relations. It also contributes to team development through training, coaching, feedback, recognition, recruiting, interviewing, and onboarding. The role may perform or delegate other store-associate duties and other duties assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associate behaviors to help achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward daily, weekly, and monthly metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when concerns should be escalated to the Store Manager.
Support associate timekeeping and store labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate-relations matters; provide associate performance feedback and communicate issues for follow-up.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.