DSW Associate Store Manager

Designer Brands Inc.•Greenfield, WI

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omnichannel activities, and inventory to drive sales and results. The role partners with the management team to understand daily, weekly, and monthly priorities, and participates in merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects. Responsibilities also include supporting store opening and closing. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate requests and feedback, and maintains store standards. The role supports sales and performance goals by reviewing and communicating progress, using inventory reports to improve productivity and merchandise presentation, and ensuring execution of inventory and omnichannel processes. The position helps maintain a safe store environment and properly functioning equipment; supports scheduling, forecasting, payroll, timekeeping, and associate relations; and helps develop the store team through training, coaching, feedback, motivation, recognition, and hiring support. The role may perform other store duties as assigned by the Store Manager and/or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, productivity, and effective merchandise presentation.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock processes.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when to escalate issues to the Store Manager.
Support associate timekeeping and store labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.