DSW Associate Store Manager

Designer Brands Inc.•Novi, MI

About The Position

The Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory-related work to drive sales and results. The role partners with store management to understand priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing the store. The Associate Store Manager helps create a positive customer experience by modeling and coaching customer experience behaviors, responding promptly to customer and associate requests, maintaining store standards, and ensuring daily tasks are completed. The role reviews and communicates progress toward store goals, uses inventory reports to support sales and merchandise presentation, and ensures processes such as audits, donations, transfers, mismates, and damages are executed. The position sets expectations and follows up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock, as well as omni activities such as Charge/Send and Buy Online Pick Up In Store. It also supports store safety and equipment upkeep, timekeeping and labor deliverables, associate relations, recruiting, onboarding, training, coaching, feedback, and recognition. The role performs other store duties as assigned.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals.
Use inventory reports to increase sales, improve productivity, and support merchandise presentations.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates.
Ensure equipment is in good operating condition and report issues to the Store Manager.
Help associates resolve customer concerns and identify when to escalate issues to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support development of the store team through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.