DSW Associate Store Manager

Designer Brands Inc.•North Attleboro, MA

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, associate compliance, Asset Protection standards, and assigned projects. Responsibilities include supporting store opening and closing. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate requests, and maintains store standards. The role communicates action plans and progress toward store goals, uses inventory reports to improve productivity and merchandise presentation, and ensures execution of operational processes and company policies. The position sets expectations and follows up on inventory and omni activities, including freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. It supports store safety, equipment upkeep, labor and timekeeping activities, associate relations, recruiting, onboarding, training, coaching, and recognition. The role may also perform or delegate other store associate duties and duties assigned by the Store Manager and/or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals.
Use inventory reports to improve productivity and sales-floor merchandise presentation.
Ensure execution of audits, donations, transfers, mismates, damages, and related processes.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for business operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when concerns should be escalated to the Store Manager.
Support store timekeeping and labor activities, including scheduling, forecasting, and payroll management.
Support the Store Manager with associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.