DSW Associate Store Manager

Designer Brands Inc.•Jacksonville, FL

6h•Onsite

About The Position

The Associate Store Manager supports and performs store management functions involving customer service, merchandising, omni activities, and inventory-related actions to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and assigned projects. Responsibilities include supporting store opening and closing and helping maintain service levels. The Associate Store Manager models customer experience behaviors, coaches associates, responds promptly to customer and associate feedback, and maintains store standards. The role reviews and communicates action plans and performance against daily, weekly, and monthly goals; uses inventory reports to support sales and merchandise presentations; and ensures execution of audits, donations, transfers, mismates, and damages. The role sets expectations and follows up on inventory and omni activities, including freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. It also supports store safety and equipment maintenance, associate timekeeping and labor deliverables, associate relations, team development, recruiting, interviewing, and onboarding. The Associate Store Manager may perform or delegate other store duties as assigned.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college education.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with urgency.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to support sales productivity and merchandise presentations.
Ensure execution of audits, donations, transfers, mismates, damages, and related processes.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support the Store Manager with associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and communicate performance feedback and issues for follow-up.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties and carry out other duties assigned by the Store Manager and/or Co-Manager.