Floral Designer

Hy-Vee•Davenport, IA

16d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and floral-care guidance, and serves as a lead for floral clerks. The role helps keep the department stocked, fresh, and operating smoothly by processing floral orders, caring for product, ordering supplies, and replenishing merchandise. The designer may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving store environment, with pressure to meet deadlines and manage multiple priorities. The role may involve extended hours on some holidays. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages, to daily tasks.
Clear communication with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality of customer order details, including sender, recipient, and order contents.
Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet and assist customers, advise them on plant and floral care, take special requests in person and by phone, and create arrangements to their specifications.
Clean, process, cut, and wrap flowers appropriately to avoid damage.
Complete customer orders accurately and on time, including small and complex arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders while maintaining confidentiality about order details, sender, recipient, and cost.
Inventory products, evaluate freshness, care for damaged products, and replace them as necessary.
Train and guide floral clerks on simple designs, phone-order procedures, and daily tasks.
Instruct, assign, and review the work of others; maintain standards and coordinate activities as needed; recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify locations throughout the store for specials and share creative arrangement ideas.
Stay current on floral industry trends by reading industry references and remaining open to new ideas.
Help with and potentially decorate in-store events.
Assume responsibility for the department in the absence of the Manager or Assistant Manager.
Unload trucks, place products in appropriate storage areas, and replenish merchandise.
Answer customer calls promptly and provide friendly, helpful service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.