Customer Success Manager Jobs

Max Distributing is hiring an Account Manager to own customer performance, growth, and execution after account launch. This high-impact role works cross-functionally with Sales, Commercial Operations, Purchasing, Merchandising, and Leadership to deliver results for customers. The Account Manager builds and maintains day-to-day customer relationships, identifies opportunities to expand distribution and improve performance, and addresses issues before they affect customers. The role analyzes sales performance, inventory trends, and execution gaps; partners with Sales to maximize opportunities; and ensures internal teams follow through on customer commitments and initiatives. Success is measured by account growth, customer retention, distribution and expansion opportunities identified, project completion rate, customer response time, and CRM activity and follow-up execution. The role suits someone who is organized, accountable, proactive, comfortable using data to make decisions, and able to manage competing priorities in a fast-paced, growth-focused environment.