Customer Success Manager

Two Six Technologies•Herndon, VA

About The Position

Two Six Technologies is hiring a Customer Success Manager to support Federal and National Security customers. The role serves as the primary customer representative embedded with mission partners, helping implement the company’s Zero Trust data encryption products alongside customer engineers. The position supports software and hardware deployment in high-security environments while driving user adoption, subscription renewals, and communication of mission requirements to the engineering team.

Requirements

Knowledge of encryption techniques and secure network protocols.
Deep understanding of missions supported by US Federal agencies, the Department of Defense, or the Intelligence Community, including at least 2 years of on-site experience.
Experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.
Experience managing a range of customer types and needs.
Experience building, managing, and operating within budgets.
Ability to work independently.
Active TS/SCI clearance with polygraph.

Nice To Haves

Prior experience in a customer success role supporting federal or defense customers through software or hardware products.
Business development experience, including hands-on experience managing government contract vehicles such as AWS ICMP or IDIQs with GSA.
Experience with government cloud platforms such as AWS GovCloud or Azure Government.

Responsibilities

Guide successful product integration in federal environments in close collaboration with customer engineers.
Maintain a proactive on-site presence to support user satisfaction, identify operational friction, and uncover programs or agencies that could benefit from the company’s encryption capabilities.
Organize, track, and manage customer subscription renewals, maintain continuity of service, and monitor account health metrics.
Coordinate with corporate and defense-technology partners to integrate software and hardware products with broader mission systems.
Explain cryptographic, Zero Trust, and architectural concepts to technical operators and non-technical agency leadership.
Gather customer requirements and feature requests and collaborate with Engineering and Product teams to inform the product roadmap.