Manager, Americas Customer Success, Workspace

Check Point Software Technologies • Dallas, TX

4d • Onsite

About The Position

The Manager, Americas Customer Success, Workspace leads a team responsible for growing Check Point’s Workspace Security business across an assigned region. The role owns development and execution of the regional business strategy, including revenue planning, target accounts, pipeline, partner strategy, competitive opportunities, talent needs, and actions to achieve quarterly and annual targets. The manager is expected to drive new enterprise customer acquisition and expansion, lead complex and high-value opportunities, and establish a high-accountability team culture focused on urgency, ownership, talent development, and competitive execution.

The manager oversees team performance, coaching, development, hiring, onboarding, recognition, and succession planning. The role also maintains operational command of pipeline, forecasts, opportunity progression, deal plans, CRM accuracy, and business risk. It includes engaging strategic customers and executives, ensuring customer issues are owned and resolved, building partner relationships, coordinating cross-functionally, and leading regional market-development activities. Travel of up to 50% is expected. The position is based in Irving, Texas, and candidates must be authorized to work in the U.S. without current or future employer sponsorship.

Requirements

• At least 7 years of successful SaaS or enterprise technology sales experience.
• At least 3 years of successful sales leadership or people-management experience leading quota-carrying enterprise sales professionals.
• A proven record of leading teams that consistently achieve or exceed quarterly and annual revenue targets.
• Demonstrated success developing sales talent, coaching performance, and building high-performing teams.
• Proven experience creating pipeline and acquiring new enterprise customers, rather than relying primarily on existing business or inbound opportunities.
• Experience leading complex, multi-stakeholder enterprise sales cycles from opportunity creation through negotiation and close.
• Experience working with resellers, distributors, technology partners, MSPs, and channel organizations to create and close opportunities.
• Experience managing forecasting, pipeline coverage, territory planning, performance metrics, and sales operations.
• Strong leadership, coaching, talent-development, and performance-management capabilities.
• Strong business acumen and ability to operate a region as a business and translate strategy into measurable execution.
• Ability to set clear expectations and hold employees accountable for results and behaviors.
• Strong prospecting, discovery, presentation, negotiation, deal-strategy, and closing capabilities.
• Ability to coach Specialists through complex enterprise opportunities rather than simply taking over the deal.
• Strong executive presence and ability to communicate with technical stakeholders, senior business leaders, CISOs, partners, and executive decision-makers.
• Strong understanding of cybersecurity technologies, customer requirements, and the competitive landscape.
• Ability to develop and execute regional growth strategies, manage pipeline and forecasts, maintain CRM discipline, and use business metrics to assess performance, opportunities, and risks.
• Ability to prioritize people, opportunities, and resources based on potential business impact.
• Comfort leading in a fast-paced environment where priorities, technologies, customer requirements, and competition can change quickly.
• Strong collaborative mindset and ability to influence across functions and organizational boundaries.
• Competitive and persistent approach, with comfort challenging obstacles, assumptions, and the status quo.
• Willingness and ability to travel up to 50%.
• Must be authorized to work in the U.S. without employer sponsorship now or in the future.

Nice To Haves

• Sales experience in cybersecurity, email security, workspace security, endpoint security, collaboration security, or a related field is preferred.
• Experience with email security, endpoint security, SaaS security, CASB, sandboxing, XDR, or related cybersecurity technologies is strongly preferred.
• Established customer and channel relationships within the assigned market are a plus.

Responsibilities

• Develop and execute the regional Workspace Security business plan, including revenue strategy, target accounts, whitespace, pipeline needs, partner strategy, competitive opportunities, talent requirements, and actions to meet quarterly and annual targets.
• Own the regional Workspace Security revenue number and lead the team to achieve and exceed sales targets.
• Set pipeline expectations and ensure pipeline generation through prospecting, account expansion, partner engagement, campaigns, events, and collaboration with the broader sales organization.
• Develop team strategies for identifying, developing, and acquiring new enterprise customers.
• Ensure Specialists identify and pursue Workspace Security expansion opportunities within existing customers.
• Engage in the region’s largest, most strategic, competitive, and complex opportunities; coach deal strategy and coordinate executive, technical, partner, product, legal, and commercial resources.
• Set expectations for team performance, behaviors, pipeline creation, customer engagement, collaboration, and execution.
• Coach team members on performance, opportunity strategy, prospecting, executive engagement, negotiation, competitive positioning, and professional development.
• Recognize strong performance and address performance gaps directly, setting measurable improvement expectations and accountability.
• Identify employee strengths, development opportunities, and career goals; create development plans for expanded responsibilities and future leadership opportunities.
• Assess organizational talent and build internal and external talent pipelines for growth and succession.
• Recruit, select, onboard, and develop high-performing Workspace Sales Specialists.
• Build a high-performance culture that recognizes results, collaboration, customer impact, innovation, and meaningful contributions.
• Manage pipeline, forecasts, opportunity stages, deal strategy, next steps, CRM accuracy, and business risk, providing leadership with clear business visibility.
• Establish a disciplined forecasting process and hold Specialists accountable for forecast accuracy, opportunity progression, next steps, and close plans.
• Review strategic opportunities, challenge assumptions, identify barriers, and coach actions to accelerate and close business.
• Prioritize leadership, technical, marketing, partner, executive, and other resources according to potential business impact.
• Ensure the team maintains CRM hygiene, follows required sales processes, and executes against business priorities.
• Develop relationships with strategic customers and executive decision-makers and participate in high-value customer engagements.
• Ensure customer issues are actively owned and resolved across organizational boundaries.
• Build relationships with resellers, distributors, MSPs, technology partners, and channel organizations to generate pipeline, develop joint opportunities, and accelerate growth.
• Partner with Account Managers, Sales Engineers, Customer Success, Inside Sales, Marketing, Product, Finance, Legal, and other organizations to remove barriers and accelerate business.
• Monitor competitors, market trends, customer requirements, and emerging cybersecurity challenges and turn findings into actionable team strategies.
• Lead and support regional campaigns, customer events, partner programs, executive engagements, and marketing activities to raise awareness and generate opportunities.

Benefits

• Competitive compensation with performance-based incentives.
• Career development opportunities within a global cybersecurity leader.
• Collaborative, high-performance culture focused on customer success, accountability, innovation, talent development, and winning together.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed