Customer Success Engineer - Americas

JetBrains • Marlton, NJ

2h • $100,000 - $200,000

About The Position

JetBrains Customer Success Engineers (CSEs) are technical points of contact for customers, working with JetBrains product teams and enterprise users to help ensure products meet customer needs. The role focuses on building strong technical relationships, supporting customer success, and helping grow JetBrains’ business. CSEs serve as technical advisors and customer advocates, helping customers adopt JetBrains products and services and achieve desired business outcomes.

The position partners closely with Account Executives and other account-team members to manage technical relationships across a portfolio of accounts and define and implement account strategies. It may involve whiteboarding, helping develop architectures, and addressing technical or cultural barriers to adoption. The CSE represents customer feedback to Support, Product Engineering, and other groups; recommends product enhancements; and helps product teams present and evaluate new product ideas with customers. The role also works with Sales on short- and long-term account plans that support customer needs and account expansion, while staying current on technology developments within JetBrains and the broader field.

The position is for the Americas and requires approximately 25% travel. The posted annual base salary range is $100,000–$200,000 USD, with possible additional compensation such as an annual bonus, commission, or other incentive compensation, subject to the applicable plan or program. JetBrains describes itself as an equal opportunity employer committed to an open and inclusive workplace.

Requirements

• Proven experience in technical consulting, technical customer success, or another customer-facing technical role.
• Excellent verbal and written communication skills.
• Hands-on knowledge of AI/LLMs in software development.
• A passion for continually improving the customer experience.
• Exceptional presentation skills for demonstrating JetBrains products to customers.
• Ability to quickly identify and address technical and business challenges related to software development tooling.
• Ability to convey technical concepts to customers of all technical backgrounds.
• Comfort working in a fast-paced and dynamic environment.
• Experience working in or with large software development teams.
• Collaborative, team-focused mentality and willingness to take initiative.
• Experience in software development, QA, IT, DevOps, ML, or a related IT field.
• Self-direction and resourcefulness.
• Ability to travel approximately 25% of the time.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding, assisting with architecture development, and helping overcome technical and cultural barriers to adoption.
• Manage technical relationships for a portfolio of accounts and partner with account-team members to define and implement account strategies.
• Advocate for customers within JetBrains, representing them to Support, Product Engineering, and other groups.
• Recommend product enhancements based on customer experience and feedback.
• Help product teams present and evaluate new product ideas with customers in the portfolio.
• Act as a trusted technical advisor, staying up to date on technology developments within JetBrains and across the field.
• Work with Sales to facilitate account expansions by developing short- and long-term account plans that meet customer needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed