Enterprise Customer Success Manager

Netradyne • San Diego, TN

5d

About The Position

Netradyne is hiring an Enterprise Customer Success Manager to lead a focused portfolio of its largest and most important enterprise customers. The role combines customer strategy, operational execution, data-driven consulting, and commercial ownership to help customers maximize value from Netradyne’s AI-powered fleet safety platform. The manager will own approximately 4–6 high-value enterprise accounts representing $4M–$6M+ in ARR and guide customers through implementation, adoption, value realization, retention, renewal, and expansion.

This position serves as a trusted advisor to executive stakeholders, helping customers set measurable business objectives, develop Customer Success Plans, accelerate deployment and adoption, and demonstrate impact across safety, operations, and fleet performance. The manager is the primary cross-functional leader for assigned accounts, working with Sales, Implementation, Product, Support, Field Engineering, and other internal teams so customers see Netradyne as a strategic business partner. The role is suited to someone with enterprise customer-facing experience, executive presence, commercial judgment, analytical capabilities, and a track record of driving adoption, retention, expansion, and customer outcomes.

The role includes travel as needed throughout the United States for strategic customer engagements, Executive Business Reviews, enterprise implementations, customer site visits, and industry events. Preferred locations are San Diego or the San Francisco Bay Area in California, and Nashville, Tennessee; qualified candidates in those locations receive preferred consideration. Base salary is $130,000–$150,000, with eligibility for an annual performance bonus and company equity/RSUs. Final compensation depends on experience, qualifications, and location.

Requirements

• Significant experience in Customer Success, Strategic Account Management, Enterprise Account Management, Professional Services, Consulting, Implementation, or another strategic post-sales role.
• Experience managing complex enterprise customers and building relationships with senior and executive stakeholders.
• Demonstrated success driving customer adoption, retention, renewals, expansion, and measurable business outcomes.
• Experience leading customers through complex implementations, deployments, or technology transformations.
• Strong commercial instincts and ability to recognize and develop expansion opportunities.
• Ability to translate analytics and customer data into compelling business and ROI narratives.
• Exceptional communication, executive presence, and relationship-building skills.
• Strong cross-functional leadership and ability to influence Sales, Product, Engineering, Support, and Operations without direct authority.
• Proactive approach to identifying customer risk early and mobilizing teams toward resolution.
• Bachelor’s degree or equivalent professional experience.
• Ability to travel as needed throughout the United States for customer engagements, reviews, implementations, site visits, and industry events.

Nice To Haves

• Experience supporting large, complex enterprise or Fortune 1000 customers.
• Experience with Enterprise SaaS.
• Experience with artificial intelligence or computer vision solutions.
• Experience with fleet management or telematics.
• Experience with transportation technology or logistics.
• Experience with IoT or connected operations.
• Experience with safety technology or operational analytics.
• Experience with complex physical technology or hardware deployments.
• Experience with Gainsight or similar Customer Success platforms.
• Experience with Salesforce or similar CRM platforms.

Responsibilities

• Build trusted relationships with customer champions, executive decision-makers, and stakeholders across Operations, Safety, IT, Finance, and other functions.
• Understand customer objectives, operational challenges, safety priorities, and ROI expectations; lead strategic conversations focused on measurable outcomes and long-term value.
• Facilitate Executive Business Reviews covering ROI, adoption, safety performance, operational improvements, and strategic priorities.
• Own customer success strategy through enterprise implementation, deployment, onboarding, and adoption.
• Partner with Project Management, Implementation, and customer stakeholders to deliver successful enterprise deployments and maintain stakeholder alignment.
• Identify implementation risks, remove blockers, mobilize internal resources, and establish milestones, accountability, and success criteria.
• Drive customer readiness, adoption, training, and change management, and accelerate the transition from deployment to measurable value.
• Translate platform data, analytics, and product insights into business and ROI narratives; help customers use fleet, operational, and safety data to improve performance.
• Develop and maintain Customer Success Plans with measurable goals, metrics, milestones, and owners.
• Monitor customer health across adoption, engagement, sentiment, business value, implementation progress, and product experience; identify risks, adoption gaps, and opportunities.
• Own the renewal motion for assigned enterprise accounts, including account health, ROI validation, forecasting, executive alignment, and risk mitigation.
• Proactively identify churn and renewal risks and develop recovery plans.
• Identify expansion opportunities based on customer needs, product adoption, utilization, new geographies, and additional use cases; partner with Sales to qualify and develop them.
• Advocate for enterprise customers; capture product feedback, feature requests, workflow challenges, and emerging needs, and communicate these internally.
• Partner with Product, Sales, Support, Implementation, Operations, Engineering, and Field Engineering to identify trends, prioritize opportunities, and close the loop with customers on feedback and internal actions.
• Maintain disciplined account planning, Customer Success Plans, Executive Business Reviews, renewal forecasting, customer governance, and visibility into customer health, risks, implementation progress, and expansion opportunities.
• Create repeatable customer engagement practices and proactively focus on customer outcomes, risk prevention, and measurable business value.

Benefits

• Company-paid health care, dental, and vision coverage for the employee and most dependents.
• Generous paid time off and sick leave.
• 401(k) with generous company match.
• Disability insurance, life insurance, and ancillary benefits.
• Additional company-sponsored benefits and employee programs.
• Annual performance bonus eligibility.
• Company equity/RSUs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level