Senior Customer Success Manager - Digital Health
About The Position
Navina is a digital health SaaS company that provides an AI-powered solution to help physicians make sense of complex, fragmented patient data. Its product creates concise patient portraits and actionable clinical insights at the point of care. The company is seeking a Senior Customer Success Manager to support and expand its business by driving success with strategic accounts and building customer acceptance across organizations. The role works closely with Product, R&D, and Medical teams. It involves managing relationships with healthcare customers, supporting successful implementation and product adoption, representing customer needs internally, and contributing to product planning and execution. The position requires 50% travel based on business needs.
Requirements
- 8–10 years of successful experience in account management or customer success, focused on larger healthcare organizations such as health systems, IDN/ACO, or MSO networks.
- Experience deploying population health solutions in value-based care provider organizations.
- Project management experience, including managing customer onboarding and owning customer activities from close-won through go-live and product value delivery.
- Experience managing customer renewals, with a track record of high retention.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong communication and storytelling skills.
- Experience in value-based care.
- Ability to travel 50% based on business needs.
Nice To Haves
- Technical background.
- Experience in sales.
Responsibilities
- Build and maintain relationships with mid-market and enterprise accounts, engaging clinicians through C-level executives and decision-makers after an agreement is signed.
- Work with clients and internal and external stakeholders to drive successful implementation and demonstrate product value.
- Represent client needs and serve as the internal focal point for client requests.
- Own client communications and account operations, including planning and leading in-person and virtual individual and group meetings with users, clients, and decision-makers to increase engagement and explore product opportunities.
- Track, monitor, and manage accounts using client-specific KPIs in HubSpot CRM and client KPIs such as usage and engagement.
- Participate in product cycles, roadmap planning, and execution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
