Digital Customer Success Manager

Sigma Computing•New York, NY

8d•$100,000 - $118,000•Onsite

About The Position

Sigma Computing is hiring a Digital Customer Success Manager to scale success across its growing commercial book of business. Sigma is an AI runtime for business, enabling teams to build and run analytics, AI apps, and agents on governed warehouse data using chat, a spreadsheet interface, SQL, or Python. In this role, you will own a high-volume portfolio of mid-market customers using Sigma to move from static dashboards to live, AI-powered workflows. The role focuses on prioritizing customer engagement using data-driven signals and automation to accelerate adoption, identify expansion opportunities, and mitigate churn. You will use scalable engagement models, self-service resources, customer health data, and focused customer meetings to deliver a consistent customer experience. You will also collaborate across Sales, Support, and Product and contribute to reusable playbooks, templates, and resources. This is an in-office position based in Sigma’s New York office. The role has a 25% travel expectation unless otherwise stated. The base salary range is $100,000–$118,000 annually, with variable pay tied to goal achievement, stock options, and a comprehensive benefits package.

Requirements

At least 4 years of SaaS customer success experience, including a track record managing high-volume customer portfolios.
Ability to analyze customer usage data and translate insights into action.
Proficiency with customer success platforms such as Gainsight, Vitally, or Totango, and the analytics workflows that support them.
Experience building or refining repeatable playbooks and scalable Customer Success processes.
Familiarity with data analytics and business intelligence concepts, and comfort discussing customers’ data workflows.
Strong project management skills and ability to manage multiple workstreams simultaneously without losing context.
Excellent written and verbal communication, particularly in asynchronous and digital-first settings.
Bachelor’s degree in Business, Computer Science, or a related field.

Nice To Haves

Experience with analytics or BI platforms such as Tableau, Looker, or Power BI; experience with a product built on top of a cloud data warehouse is a bonus.
Familiarity with AI agents, AI apps, or AI-powered workflows in a business context, ideally including helping customers adopt or gain value from these tools.
Basic SQL knowledge and comfort with data concepts.
Experience building customer health scores and success metrics frameworks.

Responsibilities

Manage a high-volume portfolio of mid-market accounts through automation, self-service resources, and direct outreach.
Coordinate self-serve onboarding, training, and enablement programs to drive rapid time-to-value.
Monitor customer health dashboards and use adoption, feature utilization, active user growth, support ticket patterns, and time-to-value indicators to identify churn risk and expansion readiness.
Apply cohort analysis and customer segmentation to identify trends and optimize portfolio engagement strategies.
Develop and deliver targeted customer communications that support self-service success and reduce reliance on direct touchpoints.
Conduct focused customer meetings tied to risk mitigation, expansion, or renewal outcomes.
Use product knowledge to drive adoption of Sigma features, including AI capabilities, and identify relevant use cases and upsell opportunities.
Collaborate with Sales, Support, and Product to support clean handoffs and fast issue resolution.
Develop and maintain scalable playbooks, templates, and resources for the broader Customer Success team.