Customer Service Manager Jobs

About The Position

Requirements

• This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holders.
• Bachelor of Science Degree or High school diploma with equivalent work experience.
• Must possess general metallurgical knowledge obtained through formal university or experience and training, and capable of reading and interpreting blueprints.
• Requires broad experience, 5 years minimum, and practical knowledge of commercial heat treatment of aerospace alloys including steel, titanium, nickel, aluminum, brass, copper, etc.
• Must have a minimum of 5 years supervisory experience.
• Requires thorough knowledge of Company’s capabilities, equipment availability and special processing requirements. Should also be familiar with other Bodycote operations.
• Must be capable of providing customers with accurate prices of work to be performed, by reviewing blueprints and estimating time required to fixture and heat treat parts.
• Must be able to communicate effectively orally and in writing.
• Requires effective communication skills for interfacing with top management levels, shop supervision and customers.
• Must be thoroughly familiar with commercial, aerospace, ASM, ASME and military specifications.
• Requires ability to instill confidence in customers through understanding of needs and maintain a high level of credibility.
• Must be tactful, diplomatic and patient when handling customer complaints.
• Knowledge of computer applications is required.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
• Must demonstrate the ability to read, write and communicate the English language.
• May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals.
• Knowledge and hands on experience of computer applications including Microsoft Office and databases is required.

Responsibilities

• Supervises the customer service and shipping/receiving departments.
• Responds to identified customer issues and requests for special handling, services, quotes and inquiries.
• Responsible for review of customer purchase orders in respect to pricing, etc.
• Responsible for updating customers with job status.
• Coordinates and expedites outside processing to meet customers' delivery requirements.
• Coordinates commitments made to customers to insure timely deliveries, working closely with the Production Manager.
• Recommends changes that will improve the accuracy of projected delivery of parts.
• Interfaces closely with division Metallurgist, Sales and Quality Manager during the quotation process regarding facilities and capabilities.
• Assists the General Manager in obtaining settlements of customer claims and assists the Quality Manager in coordinating reworks.
• Responsible for training and supervising order entry personnel.
• Participates in staff meetings.
• Must work in a manner consistent with the EMS.
• May have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner.
• Performs other duties as dictated by position or required by the General Manager.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.

Benefits

• 401k Match
• Medical
• Dental
• Vision Plans for Employees and Families