Assistant Customer Service Manager

Albertsons Companies • Newton, MA

3d • $19 - $25

About The Position

The Assistant Customer Service Manager oversees front-end operations at an Albertsons Companies store, supporting store performance goals and ensuring customers receive fast, friendly, and accurate service. The position is customer-facing and fast-paced, with responsibilities spanning checkout efficiency, customer service, cash management, staffing, associate development, and operational consistency.

The role helps maintain front-end standards and a positive customer experience by guiding daily activities, supporting associates, monitoring service levels, and ensuring compliance with company policies, safety standards, and operating procedures. Flexible availability, including evenings, weekends, and holidays, is required. Travel is not required.

Requirements

• Strong customer-service focus and a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to remain composed in fast-paced, customer-facing environments.
• Knowledge of front-end operations and customer service execution.
• Knowledge of cash handling, reconciliation, and compliance practices.
• Knowledge of labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support skills.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, cash variances, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Ability to operate and troubleshoot front-end equipment.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Oversee and coordinate front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling, including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and order front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and departmental expense control.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay; eligibility requirements apply.
• Training, career growth, and development.
• Inclusive work environment with colleagues reflecting the communities served.
• Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed