Assistant Customer Service Manager

Albertsons Companies • Milford, NH

5d

About The Position

The Assistant Customer Service Manager supports front-end operations at Albertsons Companies, helping achieve store performance goals and ensuring fast, friendly, and accurate service. The role combines customer service, operational consistency, and checkout efficiency in a fast-paced, customer-facing environment.

The position supports front-end associates and supervisors, maintains consistent service and operational standards, and helps ensure customers have a positive experience. It also supports scheduling, labor planning, cash-handling processes, inventory of front-end supplies, compliance, reporting, and department expense control. The Assistant Customer Service Manager assumes responsibility for front-end operations when the Customer Service Manager is absent.

Requirements

• Strong customer-service focus and professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to remain composed in fast-paced, customer-facing environments.
• Knowledge of front-end operations and customer service execution.
• Knowledge of cash handling, reconciliation, and compliance practices.
• Knowledge of labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support skills.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Familiarity with scheduling tools and basic computer applications.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Ability to operate and troubleshoot front-end equipment.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.
• No travel required.

Responsibilities

• Assist in overseeing and coordinating front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns promptly and professionally.
• Provide checkout support as needed, including register functions and customer assistance.
• Support front-end scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Assist with cash handling, including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development support from leaders.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed