Assistant Customer Service Manager

Albertsons • Worcester, MA

3d

About The Position

The Assistant Customer Service Manager supports front-end operations, store performance goals, and fast, friendly, and accurate checkout service. This is a fast-paced, customer-facing role focused on customer satisfaction, operational consistency, people development, and checkout efficiency. The position helps maintain consistent standards, supports associates, and promotes a positive customer experience. The role may assume responsibility for front-end operations when the Customer Service Manager is absent. Travel is not required.

Requirements

• Strong customer-service focus and a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.
• Knowledge of front-end operations and customer service execution.
• Knowledge of cash handling, reconciliation, and compliance practices.
• Knowledge of labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Flexible availability, including evenings, weekends, and holidays; reliable attendance; and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Assist in overseeing and coordinating front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Support front-end scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Assist with cash handling, including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed