Assistant Customer Service Manager

Albertsons Companies • Winslow, ME

7d • $19 - $25

About The Position

The Assistant Customer Service Manager supports front-end operations at Albertsons Companies, helping achieve store performance goals and ensuring fast, friendly, and accurate checkout service. This is a fast-paced, customer-facing role focused on customer satisfaction, operational consistency, checkout efficiency, and developing associates. The assistant supports the Customer Service Manager and assumes responsibility for front-end operations when that manager is absent.

The role involves coordinating day-to-day front-end activities, assisting with customer concerns, checkout and cash-handling processes, scheduling and labor planning, associate hiring and development, compliance, reporting, and maintaining an organized and positive front-end environment. Flexible availability, including evenings, weekends, and holidays, is required. Travel is not required.

Requirements

• Strong customer-service focus and professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to remain composed in fast-paced, customer-facing environments.
• Knowledge of front-end operations and customer service execution.
• Knowledge of cash handling, reconciliation, and compliance practices.
• Knowledge of labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash-handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Ability to operate and troubleshoot front-end equipment.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance.
• Compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Assist in overseeing and coordinating front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns promptly and professionally.
• Provide checkout support as needed, including register functions and customer assistance.
• Support front-end scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Assist with cash-handling processes, including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and department expense control.
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k) benefits.
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development support.
• Inclusive work environment.
• Benefits may include vision, disability and life insurance, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits.
• Associates in this position may be eligible for a quarterly bonus, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed