Assistant Customer Service Manager

Albertsons

1d

About The Position

The Assistant Customer Service Manager oversees front-end operations at Albertsons Companies, supporting store performance goals and ensuring fast, friendly, and accurate customer service. This is a fast-paced, customer-facing role focused on service, operational consistency, checkout efficiency, associate development, and customer satisfaction.

The role coordinates checkout and other front-end activities, supports customer service programs, responds to customer concerns, and provides register and customer assistance as needed. It also involves managing cash processes, front-end supplies, staffing and labor planning, documentation, and compliance with company policies, safety standards, and operational procedures.

Requirements

• Strong customer-service focus and a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.
• Knowledge of front-end operations and customer service execution.
• Knowledge of cash handling, reconciliation, and compliance practices.
• Knowledge of labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support skills.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Familiarity with scheduling tools and basic computer applications.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Oversee and coordinate front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support, including register functions and customer assistance, as needed.
• Guide front-end activities, including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes, including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and order front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and departmental expense control.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed