Assistant Customer Service Manager

Albertsons Companies • Yarmouth, MA

3h • $19 - $24

About The Position

The Assistant Customer Service Manager supports and coordinates front-end operations at Albertsons Companies, helping ensure efficient checkout, strong customer service, and consistent operating standards. This is a fast-paced, customer-facing role that supports store performance and customer satisfaction while maintaining a positive, organized front-end environment.

The role includes supporting customer service programs, assisting customers and checkout operations, managing cash processes, monitoring supplies, and contributing to labor planning and expense control. The manager also hires, trains, coaches, and develops associates and supervisors; supports scheduling and service coverage; and ensures compliance with company policies, safety standards, and operational procedures. The position requires flexible availability, including evenings, weekends, and holidays, and the ability to stand, move, lift, carry, or push objects as required. Travel is not required.

Requirements

• Strong customer-service focus and a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to remain composed in fast-paced, customer-facing environments.
• Knowledge of front-end operations and customer-service execution.
• Knowledge of cash handling, reconciliation, and compliance practices.
• Knowledge of labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support knowledge.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash-handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Oversee and coordinate front-end operations to provide fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns promptly and professionally.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide front-end activities, including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash-handling processes, including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and departmental expense control.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Review service metrics, cash variances, and performance trends.
• Operate and troubleshoot front-end equipment.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Medical, dental, 401(k), and other health and financial well-being benefits for eligible associates.
• Vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development support.
• Inclusive work environment.
• Benefits may include vision, disability and life insurance, PTO or vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits such as pension and/or 401(k) eligibility.
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed