Assistant Customer Service Manager

Albertsons Companies • Stow, MA

3d • $19 - $25

About The Position

The Assistant Customer Service Manager supports front-end operations at Albertsons Companies, helping achieve store performance goals and ensuring fast, friendly, and accurate customer service. The role supports customer service programs, checkout operations, scheduling and service coverage, cash handling, inventory of front-end supplies, labor planning, and compliance with company policies and safety standards. It also assists with hiring, training, coaching, and developing front-end associates and supervisors. The Assistant Customer Service Manager may assume responsibility for front-end operations when the Customer Service Manager is absent. This is a fast-paced, customer-facing position requiring flexible availability, including evenings, weekends, and holidays. Travel is not required.

Requirements

• Strong customer-service focus and a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to remain composed in fast-paced, customer-facing environments.
• Knowledge of front-end operations and customer service execution.
• Knowledge of cash handling, reconciliation, and compliance practices.
• Knowledge of labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support knowledge.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Ability to operate and troubleshoot front-end equipment.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Assist in overseeing and coordinating front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Support front-end scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Assist with cash handling, including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k) benefits.
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.
• Benefits may include vision, disability and life insurance, PTO or vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits.
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed