Customer Service Manager Jobs

About The Position

Requirements

• One year of customer service experience is required.
• Proficiency in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for the position.
• Ability to speak and read English proficiently.

Nice To Haves

• One year of work experience in Retail Management.
• High school diploma or equivalent.

Responsibilities

• Execute the retail operations plan to achieve daily, monthly, quarterly, and yearly profit, revenue, and production goals for a Retail Store location.
• Make decisions concerning day-to-day retail operations within the defined work area.
• Conduct new goods inventory and ensure proper reporting.
• Reconcile and balance daily paperwork.
• Ensure Team Members provide excellent customer service to donors and customers.
• De-escalate customer situations, identify appropriate solutions, and involve upper management when needed.
• Manage day-to-day store operations and meet Team Member and customer needs.
• Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
• Transfer to different stores when business needs require it.
• Oversee daily sales-floor operations, including maintenance, custodial duties, and floor standards.
• Mentor and train Retail Sales Associates and ensure Team Members follow company standards and procedures.
• Ensure compliance with security, health, and safety policies and procedures; coordinate with Goodwill divisions and support changes needed to meet statutory requirements and minimize risk.
• Perform duties such as dropping off bank deposits, helping at other stores, and attending personal training and development classes, as needed.
• Process complex sales transactions, including customer returns.
• Collaborate with store leadership to establish a clear company vision and ensure Team Member engagement.
• Manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
• Provide regular mentoring, training, and coaching to develop Team Member skills.
• Support company culture change efforts and change management processes.
• Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties as assigned.

Benefits

• Three medical plans.
• Employer-funded Health Reimbursement Account (HRA).
• Three dental plans.
• Vision plan.
• Traditional and Roth 401(k) plans.
• Employer-paid life insurance.
• Employee Assistance Program (EAP).
• Paid time off, including sick and vacation time.
• Paid holidays.
• No-cost career development, training, and education services.