EDC Customer Service and Quality Manager

White Cap Management • Perris, CA

17d

About The Position

Responsible for overseeing quality management systems, supervising QA staff, conducting audits, and addressing quality issues with the production team to ensure products meet industry standards and customer expectations. The role develops and maintains quality systems across multiple operations, works with production teams on corrective actions and continuous improvement, maintains quality documentation, reports on quality performance to senior management, and addresses customer complaints and feedback.

Requirements

• Typically requires a bachelor's degree in a related discipline.
• Generally requires 5 or more years of experience in a related field.
• May require certification.
• An advanced degree may offset less experience in some disciplines.

Nice To Haves

• Experience in quality management.
• Strong knowledge of Quality Assurance methodologies, tools, and best practices.
• Proficiency in using QA tools and equipment.
• Proven customer service experience, including effective communication, problem-solving, and handling challenging situations with professionalism and empathy.

Responsibilities

• Develop, implement, and maintain comprehensive quality systems for multiple operations, aligned with industry standards and company objectives.
• Plan, conduct, and manage internal and external quality audits and inspections to identify areas for improvement.
• Collaborate with the production team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.
• Maintain accurate and up-to-date quality documentation, including policies, procedures, quality checks, and test results.
• Prepare and present regular reports on quality performance and improvement initiatives to senior management.
• Address and work to resolve customer complaints and quality issues promptly.
• Use customer feedback to improve product quality and customer satisfaction.
• Lead a group or team of support, craft, or lower-level professional associates.
• Ensure work is performed consistently with company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager