Customer Quality Manager

Hyve Solutions•Las Vegas, NV

About The Position

The Customer Quality Manager oversees quality and environmental management compliance, including ISO compliance and internal manufacturing quality management. The role provides ISO 9001 training, ensures audit responses are closed in a timely and appropriate manner, and manages document control for agency compliance, training records, and calibration logs. It also supports strategic planning with senior leadership and drives corrective and preventive actions, measuring their effectiveness against quality specifications. The manager leads Quality supervisors and leads, coaching them to sustain continuous quality improvement. The role completes 8D reports and Material Declaration Sheets as needed, implements and maintains Management Review metrics, and uses spreadsheet skills and analytical knowledge to support root-cause analysis and problem resolution. It interprets policies and procedures affecting subordinate work, ensures work areas are clean and free of debris, and maintains employee morale so processes are completed as scheduled.

Requirements

B.A. degree or equivalent in Engineering or a related field.
Typically, a minimum of 5 years of relevant experience.
Solid understanding of product manufacturing.
Working knowledge of maintaining ISO 9001 and other agency standards.
Advanced understanding of manufacturing processes, influences, and containment tactics.
Proficiency in spreadsheet creation, manipulation, and display, with strong data collection and analytical knowledge.
Ability to work as business needs require, which may include long days, occasional evenings and weekends, and occasional travel for business or training.

Nice To Haves

Experience or knowledge in computer electronics.

Responsibilities

Maintain ISO compliance for Quality and Environmental management and oversee internal manufacturing quality management.
Provide training on ISO 9001.
Ensure all audit responses are closed out properly and in a timely manner.
Participate with senior leadership in establishing strategic plans and objectives.
Manage and maintain document control for agency compliance, training records, and calibration logs.
Influence the development of corrective and preventive actions and measure their effectiveness in ensuring conformity with quality specifications.
Manage the activities and objectives of Quality supervisors and leads, and coach subordinates in continuous quality improvement.
Complete 8D reports and Material Declaration Sheets when necessary.
Implement and maintain metrics for Management Review.
Collect and analyze data to conduct root-cause analysis and resolve problems.
Interpret and execute policies and procedures that affect subordinate work.
Ensure work areas are clean and free of debris.
Maintain employee morale to ensure processes are completed as scheduled.