Customer Quality Manager

Amphenol HSIO•Santa Clara, CA

3d•Onsite

About The Position

Amphenol High Speed Products Group is seeking a Customer Quality Manager in Santa Clara, California. The group provides high-speed, high-bandwidth electrical connectors for the Telecom/Datacom market, including mobile networks, storage, servers, routers, and switches. The role has a high level of direct customer interaction and manages product and process quality, with a focus on both new product introduction and legacy volume production. The manager is the primary customer contact for quality concerns and improvement plans, and works with internal teams and manufacturing locations to resolve issues and deliver measurable improvements. Travel of up to 50% is required.

Requirements

Bachelor of Science in Engineering, or an equivalent combination of education and experience.
At least 5 years of experience in manufacturing operations.
Quality management experience with strong supervisory and leadership skills.
Working knowledge of and demonstrated leadership in continuous improvement activities and formal quality management programs, including DMAIC and 8D.
Understanding of product documentation and technical drawings, with emphasis on GD&T.
Knowledge of semiconductor and interconnect industry manufacturing processes and standards.
Good communication and customer interface skills.

Nice To Haves

Six Sigma Green Belt or Black Belt.

Responsibilities

Manage product and process quality for new product introduction and legacy volume production to meet customer satisfaction and business-unit metrics.
Manage quality-related aspects of customer relationships, including corrective action processes, and serve as the primary customer contact for quality concerns and improvement plans.
Lead resolution of customer quality issues in collaboration with internal teams.
Drive customer quality communications and presentations.
Monitor and analyze quality data with site-level quality engineers or managers, recommend improvement activities across manufacturing locations, and drive measurable results aligned with business goals.
Manage customer quality requirements through documentation review, process capability and control reviews with manufacturing locations, and participation in development engineering phase-gate reviews.
Manage business-unit customer quality metrics and improvement initiatives, including monthly reporting and reviews with the BU leadership team.
Develop and implement quality training initiatives for customers and their programs.
Perform initial and ongoing assessment of quality events at OEM/CM facilities as required.