Principal Customer Quality Program Manager

Beehive Industries•Centennial, CO

19h•$150,000 - $178,000

About The Position

The Principal Customer Quality Program Manager acts as the primary quality interface for Beehive Industries’ strategic customers. The role interprets, negotiates, and deploys customer quality flowdowns, manages customer quality matters—including quality escapes regardless of internal origin—and strengthens customer relationships. The position partners cross-functionally with Sustaining Engineering, Product Line Management, Legal, Contracts, and Operations to ensure requirements are understood, met, and continuously improved across the enterprise. The role owns customer quality communications and escape management, represents the Voice of the Customer in internal quality and program processes, and leads customer audits and reviews. It tracks customer quality metrics and corrective action effectiveness, drives improvement based on customer feedback and performance data, and advocates for both customer and business interests. The position requires extensive quality management experience, strong customer-facing and cross-functional leadership, and knowledge of quality standards in regulated industries.

Requirements

Minimum of 10 years of progressive quality management experience in manufacturing or technology industries, including direct experience managing customer accounts or programs.
Demonstrated track record interpreting and negotiating customer contract quality flowdowns.
Strong cross-functional leadership and ability to influence without authority.
Deep understanding of AS9100, ISO 9001, and customer quality requirements in regulated industries.
Proven ability to engage directly with customers, resolve sensitive issues, and act as a trusted quality representative.
Expertise in root cause analysis, corrective and preventive actions, and structured problem solving.
Outstanding written and verbal communication skills, including experience preparing reports, metrics, and customer presentations.
Strong analytical skills, including the ability to identify trends, risks, and improvement opportunities.
Project management skills, including prioritization, planning, and execution across multiple stakeholder groups.
Ability to work independently and exercise sound judgment with minimal oversight.
Experience with customer, regulatory, or third-party audits.
U.S. citizenship required; eligibility to obtain and maintain government security clearance as applicable.

Nice To Haves

Bachelor’s degree in Aerospace Engineering, Mechanical Engineering, Industrial Engineering, Quality, or a related field; equivalent relevant experience may be considered.
Aerospace, aviation, defense, or automotive manufacturing leadership experience.
Experience managing quality organizations supporting production and new product introduction.
Experience leading customer, certification, and regulatory audits.
Experience with quality software systems, MES, and digital quality tools.
Lean Six Sigma certification or other process improvement certification.
Experience integrating quality systems following acquisitions or organizational growth.
Experience supporting Department of Defense or regulated manufacturing programs.

Responsibilities

Serve as the direct Beehive-wide point of contact for customer quality inquiries, concerns, and strategic quality communications.
Interpret, negotiate, and deploy customer quality flowdown requirements, coordinating cross-functional actions to ensure compliance.
Support or lead negotiations of quality-related contract language and clarifications with customer supply chain and legal teams.
Own quality escape management by investigating events, leading root cause analysis, managing customer communications, and coordinating corrective and preventive action plans across affected functions.
Represent the Voice of the Customer in Beehive quality reviews, risk management, product lifecycle, and program gate processes.
Lead preparation for, facilitation of, and responses to customer audits, on-site visits, and ongoing quality reviews.
Track, analyze, and report customer quality metrics, trends, and corrective action effectiveness, providing structured updates to customers and Beehive leadership.
Drive continuous improvement projects based on customer feedback, complaint trends, and internal performance metrics.
Proactively identify emerging customer quality issues and escalate them as appropriate for timely resolution.
Build strong quality-focused relationships with Engineering, Product Line, Legal, Contracts, and Operations, advocating for customer and business interests.
Promote a culture of customer-centric quality throughout Beehive Industries.