Principal Customer Program Manager
About The Position
Cisco Silicon One is the center of Cisco’s ASIC design, developing next-generation network devices for the AI/ML era. This role defines and executes plans to integrate Silicon One products into customer environments, from evaluation and proof of concept through design, development, qualification, validation, production launch, and deployment. The program manager scopes projects, assembles support teams, launches projects with customers, develops joint timelines, supports design-in efforts with technical collateral and tools, leads engineering design reviews, drives implementation of customer-required features, resolves blockers, and ensures customer acceptance and production deployment. The position translates customer requirements into tasks for relevant functional teams and collects, prioritizes, tracks, and drives customer-reported issues to closure. It communicates issue status and program updates to customers, internal teams, and management; works with engineering, product management, and sales to address technical issues and manage expectations and project scope; and leads complex engineering discussions. The role also builds close working relationships with customer development teams and develops solutions to their issues.
Requirements
- 10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives.
- Deep technical expertise in cloud development, deployment, or OEM environments.
- Proven track record managing high-stakes hardware and software engagements for strategic datacenter customers.
- Hands-on experience across the full product stack, including Software, ASIC, and Hardware, with a focus on end-to-end customer deliveries.
- Expert leadership capabilities and ability to drive execution across diverse, cross-functional global teams.
- Advanced problem-solving, negotiation, and organizational skills to manage complex dependencies and project risks.
- Ability to translate complex technical requirements into actionable, high-impact roadmaps for engineering teams and external partners.
Nice To Haves
- Strong technical background in system, hardware, and software qualification for AI infrastructure, cloud/data center environments, or networking ASICs.
- Strategic mindset and ability to navigate complex organizational environments, identify cross-functional connections, and adapt to shifting circumstances.
- Comfort with high levels of ambiguity and ability to thrive in rapidly evolving technical landscapes.
- Exceptional cross-boundary collaboration skills, with a track record of importing and exporting talent and ideas to achieve broader organizational goals.
- Excellent written and verbal communication skills that drive executive-level impact and clarity at scale.
Responsibilities
- Define strategy and execution plans for integrating Silicon One products into customer environments, from evaluation and proof of concept through production launch.
- Scope projects, identify and assemble support teams, formally kick off projects with customers, and develop joint project timelines.
- Support customer design-in efforts with technical collateral and tools.
- Lead engineering design reviews and ensure implementation of customer-required features.
- Drive resolution of blocking issues and ensure timely customer acceptance and production deployment.
- Translate customer requirements into actionable tasks and assign them to relevant functional teams.
- Collect, prioritize, track, and drive customer-reported issues to resolution and closure.
- Communicate issue status clearly to customers and internal teams, including executives.
- Work with engineering, product management, and sales to resolve technical issues, set expectations, and keep project scope on track.
- Organize and lead complex technical engineering-to-engineering discussions.
- Represent issue urgency accurately and escalate issues internally or externally as appropriate.
- Regularly communicate program status and key issues to management.
- Build close working relationships with customer development teams and find creative solutions to customer issues.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays and a floating holiday for non-exempt employees
- Birthday day off, year-end holiday shutdown, and personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time and carryover of unused sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for non-sales roles, subject to Cisco policies
- Potential grants of Cisco restricted stock units, subject to eligibility and plan terms
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
