Quality Customer Service Techn.

Vitesco Technologies•Seguin, TX

About The Position

The Quality Customer Service Technician oversees Quality Control and IPQA activities in an assigned production area. The role monitors production quality, ensures inspections and documentation are completed, supports containment and corrective action, and works with production, engineering, and quality teams to resolve issues. The technician may stop production when quality requirements are not met and authorize restart only after the root cause is identified, suspect material is contained, and corrective actions are verified. The position supports nonconformance management, Jidoka activities, sorting, audits, process and product changes, structured problem solving, quality-system improvements, production-line release activities, and audit preparation. It also includes maintaining shift handover records, communicating open issues across shifts, acting as a designated 5S Area Leader, and providing coverage for other QC roles as needed. Work is performed on assigned shifts aligned with the manufacturing-line schedule and in accordance with safety procedures and company policies.

Requirements

Associate of Applied Science in Electronics, Mechatronics, or a similar technical field; military training certification; or an equivalent combination of vocational training and experience, including 1+ years of equivalent experience.
Office software skills.
Communication skills.
Knowledge of production restart, Poka-Yoke, Jidoka, structured problem solving, defect handling, and deviation-management processes.
Ability to interpret quality data and production documentation.
Ability to communicate clearly with production personnel, engineers, supervisors, and management.
Ability to present quality data and findings to engineering and management.
Ability to make timely decisions in abnormal or emergency production situations.
Ability to work effectively in a fast-paced manufacturing environment.
Ability to lift 28 pounds unassisted.
Ability to stand for periods up to 12 hours and to push, pull, reach, twist, turn, stoop, and walk during a 12-hour period.

Responsibilities

Oversee Quality Control and IPQA activities in the assigned production area and ensure required checks, inspections, audits, and documentation are completed accurately and on time.
Interact with production operators and team leads; escalate quality concerns to Production Supervisors, IPQA Supervisors, QMPP, Quality Engineering, or other appropriate functions.
Follow technical standards, quality procedures, work instructions, the Quality Policy, the VT Quality Management System, and applicable ESH, LEAN, and 5S requirements.
Ensure personnel follow approved procedures and produce conforming products; maintain knowledge of products, processes, routings, IPC standards, QCMS, Hold Tags, MES, SAP, and quality documentation.
Write and process ePCAs, eQAs, internal incidents, nonconformances, and other quality records; document Jidoka actions, decisions, containment, and corrective actions.
Stop production when a potential quality risk or nonconformance is identified; call or support Jidoka meetings, help implement and verify containment or corrective action, and escalate unresolved disagreements to the IPQA Supervisor.
Authorize production restart only after the root cause is identified, suspect material is contained, and corrective actions are verified; support abnormal-situation handling and line restart.
Respond to emergency production-line quality issues and work with Production leadership to quarantine suspect material; use assigned MES/SAP authority to block stock and semi-finished goods when required.
Lead identification of suspect lots and verification of the WIP clean point; involve IT or other support functions when needed to identify, trace, or contain suspect material.
Coordinate investigation of suspected raw material with Production, the analyzer, material handlers, and Incoming Inspection; escalate to IE/QMPP or FF Quality when sorting criteria are unclear.
Lead or support sorting, containment, pack inspections, block-stock activities, and other quality-control actions; develop temporary containment solutions and support shift teams in identifying feasible responses.
Monitor production quality and conduct preliminary analysis of abnormal or defective parts; provide feedback to production personnel, process engineers, industrial engineers, and quality engineers about failures and potential causes.
Perform electrical troubleshooting and root-cause analysis related to production-line fallout when applicable.
Lead root-cause investigations and participate in structured problem-solving with Manufacturing Engineering, Quality Engineering, Production, and other responsible functions; coach shop-floor personnel on Structured Problem Solving fundamentals.
Develop temporary problem solutions, verify corrective-action effectiveness, and participate in team problem-solving and cross-functional quality-improvement projects.
Assist engineers with quality-control-system improvements, including SPC limit tightening, sampling-rate recommendations, red/gold sample status reviews, and safe-launch data reviews.
Support manufacturing-equipment capability checks during line release, including cross-section reviews, capability reports, hardness measurements, and process-quality parameter collection.
Audit production documents and revise them as needed; conduct random line audits and inspections, and follow up on nonconformances.
Review Jidoka records, scrap records, inspection results, and other quality-related documentation; complete the passdown shift report and communicate open findings, containment, and follow-up requirements to the next shift.
Provide on-shift support for special activities or controls requested by FF Quality and approved by the IPQA Manager.
Assist with external-audit preparation by verifying production-floor documentation is current, accurate, approved, and available.
Support implementation of new processes, products, equipment, and shop-floor changes; participate in change management under VT0311016 and ensure changes comply with quality standards and approved procedures.
Assist with production-line deviation management, including documentation, tracking, containment, and follow-up; support tracking changes to production processes and quality-control methods.
Facilitate 5S improvements as the designated 5S Area Leader and work with cross-functional teams to resolve quality issues.
Support other Quality Control positions across the plant and fill in for other QC roles as needed to maintain coverage across shifts and production areas.
Cooperate with other duties and assignments arranged by the QMPP Engineer or Production leadership; work assigned shifts aligned with the manufacturing-line schedule.
Perform work in accordance with established safety procedures and company policies.