Manager, Sales and Customer Service

Macy's • North Wales, PA

2d

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and the sales floor is welcoming and ready. This role leads initiatives to increase shopper loyalty, improve sales performance, and create memorable customer experiences. The manager builds and coaches an enthusiastic service team, supports store operations, and develops colleagues in an inclusive environment.

Requirements

• 3–5 years of management experience in retail.
• Bachelor’s degree or equivalent work experience in a related field is encouraged; candidates with a high school diploma or equivalent are also encouraged to apply.
• Ability to build, lead, and motivate a productive, enthusiastic team.
• Passion for exceptional customer experiences and maintaining a welcoming sales floor.
• Ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
• Ability to review and use sales and rewards data to recognize colleagues and develop improvement strategies.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to support operational areas such as OMNI, Style, and Asset Protection.
• Proficiency in talent analysis, career progression planning, and talent retention.
• Ability to address complaints and resolve problems with colleagues.
• Clear and effective communication, writing, and presentation skills.
• Strong skills in Microsoft Suite, computers, and handheld devices.
• Ability to work a flexible schedule based on department and company needs.
• Ability to perform the stated physical activities and visual tasks, including standing for at least two consecutive hours and lifting at least 30 pounds.

Responsibilities

• Build and motivate a productive team that engages customers and creates memorable shopping experiences.
• Lead Macy’s initiatives to exceed sales goals through coaching, recognition, and improved productivity and efficiency.
• Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct talent analysis and establish career progression plans for key positions to retain talent and reduce turnover.
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
• Manage the team to meet or exceed performance and behavioral expectations, and address complaints and resolve colleague problems.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED