Manager, Sales and Customer Service

Macy's•Virginia Beach, VA

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and leads initiatives to increase shopper loyalty. The role focuses on creating a welcoming, ready sales floor and delivering an excellent customer experience by training and coaching the service team. The manager leads sales and service performance, manages selling support and contributes to other operational areas. They develop colleagues, plan career progression, fill open positions, and manage direct and indirect reports. The role requires a flexible retail schedule, including days, evenings, holidays, and weekends, and may include other duties as assigned.

Requirements

3–5 years of management experience in retail.
Clear and effective communication, writing, and presentation skills.
Strong skills with Microsoft suite, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs.
Ability to perform the physical demands of the role, including heavy lifting, constant moving, standing, reaching, and lifting at least 30 lbs.
Ability to stand for at least two consecutive hours and stoop, kneel, crouch, and climb ladders.
May need to reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply; candidates with a high school diploma or equivalent are also encouraged to apply.

Nice To Haves

Bachelor’s degree or equivalent work experience in a related field.

Responsibilities

Build a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Exceed sales goals by leading initiatives through coaching and recognition and optimizing productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support other operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage performance and behavioral expectations; address complaints and resolve colleague problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Tuition reimbursement.