Manager, Sales and Customer Service

Macy's•Milford, CT

1d•$61,930 - $103,070•Onsite

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and the sales floor is welcoming and ready for customers. The role leads initiatives to increase shopper loyalty and create excellent customer experiences through team training, coaching, and support. The manager oversees sales performance and selling support, contributes to other operational areas, and develops and retains talent. The position requires a flexible retail schedule, including days, evenings, holidays, and weekends.

Requirements

Three to five years of management experience in retail.
Ability to build, lead, and motivate a productive, enthusiastic team.
Passion for exceptional customer experiences and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and productivity and efficiency improvements.
Ability to review and use sales and rewards data to recognize colleagues and develop improvement strategies.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support other operational areas such as OMNI, Style, and Asset Protection.
Proficiency in talent analysis, career progression planning, and retaining top talent.
Effective in addressing complaints and resolving problems with colleagues.
Clear and effective communication, writing, and presentation skills.
Strong skills using Microsoft suite, computers, and handheld devices.
Able to work a flexible schedule based on department and company needs.
Able to perform the stated physical demands, including heavy lifting, constant moving, standing, and reaching; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Candidates with a bachelor’s degree or equivalent related work experience are encouraged to apply; candidates with a high school diploma or equivalent are also encouraged to apply.

Responsibilities

Build a productive, enthusiastic team that engages with customers and creates memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support other operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage performance and behavioral expectations and address colleague complaints and problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster acceptance and respect and strengthen authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.