Customer Service Manager
About The Position
Kwik Trip seeks energetic, outgoing, and positive people to serve as Shift Managers and make a difference in the communities it serves. Shift Managers delegate tasks, train coworkers, resolve customer complaints, troubleshoot register or transaction issues, set an example for excellent customer service, keep the team focused on daily goals, assist with merchandising, and ensure high-quality customer service every day. The role also involves maintaining a clean and inviting store and motivating coworkers to complete tasks and meet goals. Kwik Trip is a family-owned Midwest company that has operated since 1965. It describes its culture as focused on treating others as it would like to be treated, serving guests and coworkers, and sharing 40% of pre-tax profits with coworkers. The company notes that Shift Managers may develop skills for new challenges and leadership roles within the company.
Requirements
- Great people skills.
- Enjoy a fast-paced work environment.
- Ability to solve problems and quickly shift priorities.
- Desire to help others.
- Six months of retail experience, including customer service and money handling.
- Ability to lift up to 50 pounds.
- Ability to walk or stand for up to 8–10 hours per day.
Responsibilities
- Delegate tasks to coworkers.
- Train coworkers.
- Resolve customer complaints.
- Troubleshoot register or transaction issues.
- Set an example for excellent customer service.
- Ensure the team focuses on achieving daily goals.
- Assist with merchandising.
- Ensure the highest quality of customer service is met daily.
- Maintain a clean and inviting store.
- Motivate coworkers to complete tasks and meet goals.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Bonuses ranging from 8–12% of each coworker’s gross annual wage depending on company profitability
- 40% of pre-tax profits shared with coworkers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
