Assistant Customer Service Manager
About The Position
The Customer Service Assistant Manager helps create a positive, lasting impression of the store and assists the Customer Service Manager as a goodwill ambassador. The role calls for accuracy, honesty, patience, and stamina. It provides customer service and leadership at the front end, supports associate performance, and helps maintain service, safety, merchandising, and operational standards. The position is full-time at Piggly Wiggly in Menasha, Wisconsin. Shifts vary according to store needs and may include morning, day, or evening availability; the schedule is provided upon interview.
Requirements
- High school diploma in General Studies.
- Strong customer service, communication, management and leadership, decision-making, and conflict-management skills, with the ability to manage multiple tasks.
- Working knowledge of front-end operations and the ability to make decisions and provide effective leadership.
- Working knowledge of store systems, including POS, receiving, and LMS; pallet jack certification is also referenced.
- Physical ability to stand, walk, lift or carry loads up to 35 pounds, stoop, reach, handle items, talk, and hear.
Nice To Haves
- One to two years of previous retail experience in a front-end area is preferred.
Responsibilities
- Provide outstanding customer service and customer relations at the front end, while monitoring associate appearance and behavior and maintaining acceptable service levels.
- Train and coach associates to support consistent performance and quality service that exceeds customer expectations throughout operating hours.
- Respond to customer concerns quickly and effectively while following standard operating procedures.
- Follow and enforce all RCS procedures.
- Conduct customer intercepts to verify satisfaction.
- Help control store shrink by monitoring cashier product handling and ringing or scanning techniques, file maintenance performance, and compliance with shrink-control procedures.
- Prepare the weekly schedule for front-end associates.
- Complete front-end merchandising and ensure associates are informed and trained about promotions.
- Ensure merchandise returns are handled throughout the day.
- Maintain a clean and safe environment by enforcing safety, sanitation, and operations policies.
- Maintain a friendly, professional, and organized image throughout front-end areas, including the parking lot, vestibule, and checkouts.
- Prepare and retain reports and logs for store audits and state inspections.
- Maintain front-end supplies, place orders as needed, and monitor inventory such as receipt tape, bags, paid stickers, and rain check slips.
- Perform special store-level tasks or projects assigned by the Customer Service Manager and store manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
