Crm Coordinator Jobs

About The Position

Requirements

• Bachelor’s degree in marketing, strategic communications, library science, journalism, or a similar field.
• 2–3 years of database experience.
• Motivated self-starter.
• Exercises excellent judgment and works efficiently with minimal oversight.
• Thinks logically and analytically.
• Strong attention to detail.
• Ability to manage multiple projects and time wisely.
• Strong written and oral communication skills, especially interpersonal skills.
• Familiarity with CRM systems, specifically Cosential.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Basic skills in Adobe InDesign.

Nice To Haves

• Advanced Excel knowledge.

Responsibilities

• Assist with day-to-day administration, management, and innovation of the CRM system.
• Monitor and manage data integrity, correct inaccuracies, and provide users with feedback on protocols, processes, policies, and procedures.
• Help create, document, and communicate system changes, policies, procedures, and new features.
• Create, update, and validate reports for data analytics, trade organization rankings, companywide KPIs, executive reporting, and data audits.
• Assess system and process changes and training needs, and provide CRM users with solutions, support, and guidance.
• Help create, maintain, and conduct a formal CRM user training program, including materials and virtual or in-person sessions using varied media and platforms.
• Support Corporate, Regional, and Division Marketing teams in uploading, creating, and maintaining email contact lists for marketing and email campaigns.
• Assist with planning, implementation, customization, execution, and maintenance of CRM features and workflows, as well as system changes and updates to policies, procedures, and processes.
• Research, troubleshoot, and resolve integration issues, errors, and unexpected system behavior; facilitate troubleshooting and resolution with CRM vendor support.
• Work with BTech on integration initiatives, CRM configuration and system setup changes, and validation and testing of ERP updates; assess impacts and required CRM changes and communicate outcomes.
• Manage setup of additional licensed users and reconcile licenses.
• Perform other responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Employee Stock Ownership Program (ESOP)
• Individual stock ownership
• Paid vacation
• Paid sick leave
• Paid holidays
• Bereavement leave
• Employee assistance program
• Pre-tax flexible spending accounts
• Basic term life insurance and AD&D
• Business travel accident insurance
• Short- and long-term disability
• Financial wellness coaching
• Educational assistance
• Care.com membership
• ClassPass fitness membership
• DashPass delivery membership
• Voluntary additional term life insurance
• Long-term care insurance
• Critical illness and accidental injury insurance
• Pet insurance
• Legal plan
• Identity theft protection
• Other voluntary benefit options