Coordinator Jobs

About The Position

Requirements

• Previous room reservation sales experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Flexibility to work weekends and holidays as needed
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Opera Central Reservations System and Property Management System
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Update reservations ensuring a flawless check-in and check-out process
• Offer dedicated support to the Sales & Marketing team
• Meet and exceed personal and team revenue goals on a monthly, quarterly and yearly basis as applicable
• Answer incoming reservation calls in a timely manner
• Respond to leads sent from into common reservation inbox
• Follow up with clients through Lead System in TRACK
• Reply to reservation e-mails and double check accuracy of reservation/notes created
• Input Comp Room nights through CUDA forms
• Handle and distribute faxes, voice messages and written messages for external Guests
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Liaise with Sales and other departments as required
• Follow all safety policies
• Other duties as assigned

Benefits

• PTO
• Matching retirement
• Travel discounts
• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.