Senior Coordinator, Volunteer Operations

Braven • Chicago, IL

1d • $47,000 - $50,500 • Hybrid

About The Position

Braven is a national nonprofit dedicated to preparing college students for successful careers. The Senior Coordinator, Volunteer Operations will be the operational backbone for Braven's volunteer program, managing the selection, vetting, training, and onboarding processes for thousands of volunteers. This role is crucial for ensuring the smooth execution of the volunteer journey, involving day-to-day operations, collaboration with colleagues, and a focus on continuous improvement. The position requires adaptability and the ability to support various needs across the volunteer lifecycle as Braven scales.

Requirements

• At least 1 year of work experience

Nice To Haves

• At least 2 years of work experience in volunteer management, program management, human resources, or recruitment
• Ability to adapt nimbly, innovate, and make decisions with rigor, grounded in data and lived experience
• Ability to get things done through effective planning, prioritization, project/team management, and follow-through
• Commitment to continuous learning and improvement and comfortability seeking out, receiving, implementing, and sharing constructive feedback
• Strong ability to collaborate effectively and cross-functionally with teammates in a complex and fast-paced environment
• Unwavering customer service orientation with the ability to stay committed to finding solutions when challenges arise
• Strong communication and facilitation skills with the ability to present ideas in a concise, clear, engaging way, and adapt the approach to meet the needs of a variety of audiences
• Natural problem solver at the systems level with the ability to thrive in the gray, while being excited about and able to convert that gray into black and white
• Exemplification of Braven’s core values
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population

Responsibilities

• Run the day-to-day execution of the volunteer pipeline conversion process, including managing systems, outreach, and trackers for volunteers moving from info session to application, interview, vetting, and training completion.
• Execute targeted outreach to volunteers who have stalled in the pipeline using Salesforce, Mogli, and Jira, in coordination with stream leads.
• Conduct candidate interviews and perform weekly selection audits, evaluating applicants against scoring rubrics and reviewing recommendations from Selection Specialists.
• Ensure background check compliance.
• Oversee VIP applicant coordination and Salesforce record accuracy, identifying issues and driving high-priority candidates to completion.
• Lead approximately 50% of volunteer info sessions, managing scheduling and follow-up logistics.
• Manage the volunteer pipeline inbox during peak periods, providing responsive support and developing response templates.
• Provide structured feedback on Braven's mass communications to volunteers, reviewing automated email journeys for clarity and consistency.
• Collaborate on informational materials for volunteers, such as role descriptions and onboarding guides.
• Serve as a cross-functional point of contact for internal teams, relaying updates and ensuring consistent communication between Volunteer Operations and delivery partners.
• Identify manual or high-lift processes and propose solutions for streamlining or automation, potentially using AI-powered connectors or ticketing systems.
• Document processes, maintain Confluence pages, and create or update operational materials.
• Share insights from volunteer interactions and pipeline data with the team to inform program improvements.
• Provide flexible support across the volunteer lifecycle during periods of high need, such as recruitment surges or launch preparations.
• Support the broader Volunteer Team with internal communications, meeting preparation, and follow-through on team commitments.

Benefits

• Unlimited vacation time
• Org-wide holidays
• Week-long shutdowns in July and the end of the calendar year (minimum of 19 days per year)
• $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• 401K contribution match up to 5% of base annual salary
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• One-month paid sabbatical after 4 years on staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed