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Technical Support Manager

ICM Solutions LLC•Taylorsville, UT
•Onsite
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About The Position

ICM Solutions is looking for a Technical Support Manager to serve as the senior technical authority for our crushing and screening equipment operations. This role is ideal for a seasoned heavy equipment professional who enjoys hands-on problem solving, elevating technician capability, and setting the technical standard across a multi-branch service organization. If you’re known as the person others call when crushers or screens get difficult—and you want to lead, train, and influence at a higher level—this role was built for you. This is not a remote position; the ideal candidate must be able to work out of an ICM branch office when not traveling for the job.

Requirements

  • 7+ years of hands-on experience with crushing, aggregate, mining, or heavy equipment
  • Expert-level technical knowledge of crushing and screening equipment
  • Experience developing or delivering technical training programs
  • Background creating or managing SOPs in a field service environment
  • Strong communication skills with the ability to coach and influence technicians
  • Comfortable working across job sites, shops, and branch locations
  • Willingness to travel as needed to branches, customer sites, and OEM training
  • Valid driver’s license and clean driving record

Nice To Haves

  • OEM factory training or certifications
  • Prior leadership or supervisory experience
  • Experience with service documentation or mobile work order systems

Responsibilities

  • Act as the primary technical escalation resource for complex crushing and aggregate equipment issues
  • Support service technicians with real-time diagnostics and troubleshooting to reduce downtime
  • Maintain expert knowledge of OEM crushing and screening systems, specs, and updates
  • Develop, implement, and continuously improve service SOPs covering safety, documentation, jobsite conduct, and field standards
  • Design and deliver technical training on equipment operation, maintenance, diagnostics, and safety
  • Attend OEM training and convert that knowledge into practical, field-ready training materials
  • Build and maintain strong relationships with OEM technical teams and serve as the internal point of contact for technical and warranty matters
  • Travel to branch locations to audit, coach, and support service teams to ensure consistent standards
  • Lead and mentor Service Analyst(s), including goal-setting, feedback, and performance reviews

Benefits

  • paid time off
  • medical/dental/vision/life insurance
  • 401(k) with company match

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Education Level

No Education Listed

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