Coach Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 1 year of group fitness training or personal training experience.
• Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
• Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
• Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
• Ability to work effectively in a team and collaborate across functions.
• Professionalism, a positive service attitude, integrity, reliability, and a proactive approach.
• Strong organization, attention to detail, time management, listening, and problem-solving skills.
• Ability to work under pressure and manage unexpected challenges calmly and professionally.
• Ability to build relationships and provide exceptional service.

Nice To Haves

• Bachelor’s degree.
• Prior experience in customer service, sales, hospitality, or a related client-facing role (0–1 year).

Responsibilities

• Deliver an engaging, high-energy group workout experience for members in each class.
• Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
• Complete and maintain required member documentation and records using company systems and tools.
• Participate in scheduled team meetings, trainings, and ongoing professional development.
• Conduct studio tours, explain membership options, and answer questions about programs and services.
• Partner with studio team members to provide a seamless experience for prospective and current members.
• Support individual and team sales goals through outreach, follow-ups, and lead generation.
• Build local community relationships to increase brand awareness and generate business opportunities.
• Support marketing initiatives, including social media engagement, community events, and studio activations.
• Maintain a clean, organized, and well-presented studio environment.
• Communicate with members and prospects in person, by phone, email, and text.
• Process cash and credit card transactions accurately and with integrity.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
• Demonstrate commitment to exceptional customer service and AFG HoldCo core values.