(USA) Coach/Ops Mgr Trainee

Walmart • Cottage Grove, MN

2d • Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, models exceptional customer service, and drives the financial performance and sales of a designated store area. The role supports store operations by communicating business initiatives and company direction, leading change, setting clear expectations, and using technology to help implement business solutions. It also oversees merchandise presentation, seasonal transitions, inventory flow, operational processes, expense management, and actions to achieve sales and profit goals while mitigating shrink.

The position hires, trains, mentors, and supervises associates, assigns duties, recognizes contributions, and helps create a workplace where associates feel a sense of belonging. It coordinates work with stakeholders, establishes objectives and accountability, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The role ensures compliance with company policies, procedures, values, ethics, and integrity standards, and supports customer service initiatives and resolution of customer needs, complaints, and issues.

Walmart describes a compensation and benefits package that includes an hourly wage range of $31.25–$38.46, performance-based bonuses, health coverage, financial benefits, paid time off, leave programs, disability coverage, discounts, and education benefits. Eligibility and benefit terms may depend on job classification and length of employment.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• At facilities that sell only ammunition and have applicable state requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; actively listen to associates, tour stores, and provide feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions and meeting objectives.
• Model and demonstrate customer service standards by following the One Best Way service model and supporting customer service initiatives, including community outreach programs.
• Ensure customer needs, complaints, and issues are resolved; develop action plans to correct deficiencies and improve the customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit and loss statements and helping manage budgets, forecasts, and expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
• Build relationships with stakeholders, support plans and initiatives, communicate goals, establish accountability, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
• Promote belonging, collaboration, continuous learning, adaptability, and the effective adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit: Walmart-paid programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are covered, subject to eligibility.
• Performance-based bonuses and additional annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree