(USA) Coach/Ops Mgr Trainee

Walmart•Glen Burnie, MD

9d•$31 - $38•Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops teams, supports store operations, and helps deliver customer service and financial results in a designated store area. The role teaches, trains, and listens to associates; provides feedback through store tours; communicates store operations, technology, business initiatives, merchandising, and company direction; and helps lead company change efforts. It models Walmart’s One Best Way service standards, supports customer service and community outreach initiatives, resolves customer concerns, and implements action plans and process improvements. The role reviews and evaluates profit-and-loss statements, assists with budgeting and forecasting, controls expenses, supports merchandise presentation and inventory flow, and develops plans to reduce shrink and achieve sales and profit goals. It hires, trains, mentors, assigns duties to, recognizes, and develops associates; sets clear expectations; supports staffing needs; and promotes belonging and accountability. It also coordinates job-related activities, builds stakeholder relationships, tracks progress toward goals, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and procedures. The position emphasizes Walmart’s values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The role supports continuous improvement, learning, responsible decision-making, and Walmart’s goal of becoming a regenerative company.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Must attend and successfully complete required job trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and listen to associates; provide feedback and communicate store operations, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model Walmart’s One Best Way service standards and support customer service and community outreach initiatives.
Resolve customer needs, complaints, and issues; implement corrective action plans and process improvements to improve customer experience.
Review and evaluate profit-and-loss statements; assist with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; mitigate shrink and help achieve sales and profit goals.
Hire, train, mentor, assign duties to, and recognize associates; communicate expectations and develop qualified associates to meet staffing needs.
Promote a workplace culture of belonging, collaboration, accountability, and associate development.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans that meet customer and business needs.
Set and communicate goals, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
Ensure compliance with company policies and procedures, and support the company mission, values, ethics, and Open Door Policy.
Support Walmart’s goal of becoming a regenerative company through positive impact, reducing waste, and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.