(USA) Coach/Ops Mgr Trainee

Walmart•Longview, WA

2d•Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, teaches and trains associates, tours stores and provides feedback, and communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting business objectives. The position models exceptional customer service by demonstrating Walmart’s One Best Way service model, supporting customer service initiatives and community outreach, resolving customer needs and complaints, addressing deficiencies through action plans, and leading process improvements to provide a high-quality customer experience. The role drives financial performance and sales for a designated store area by reviewing profit and loss statements; assisting with budgeting, forecasting, and expense control; overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing action plans to mitigate shrink and achieve sales and profit goals. The Coach/Ops Mgr Trainee supervises, hires, trains, mentors, and develops associates; assigns duties; sets and communicates expectations; recognizes contributions; promotes belonging; and recruits qualified associates to meet staffing needs and support company growth. The role coordinates and oversees job-related activities, maintains stakeholder relationships, supports plans and initiatives, sets and communicates goals, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The position is expected to demonstrate Walmart’s values: respect for the individual, act with integrity, serve customers and members, and strive for excellence. This includes building inclusive, high-performing teams; communicating with impact; developing and recognizing talent; acting ethically and accountably; using data and analysis in decision-making; prioritizing customers; learning and adapting; and driving continuous improvement and adoption of new technologies and skills.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and provide feedback to store associates and teams.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead change efforts and provide clear expectations and guidance for implementing business solutions.
Model exceptional customer service and support customer service initiatives, community outreach, and resolution of customer needs, complaints, and issues.
Develop and implement action plans to correct service deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit and loss statements and supporting budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Supervise, hire, train, mentor, recognize, and develop associates; assign duties and communicate expectations.
Promote a belonging mindset and recruit and develop qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support business plans and initiatives.
Set and communicate goals, measure progress and accountability, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
Build collaborative, high-performing teams and support talent development, ethical conduct, customer-focused decisions, continuous improvement, and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U Walmart-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards, including annual or quarterly performance bonuses.