(USA) Coach/Ops Mgr Trainee

Walmart•Glen Burnie, MD

8d•Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, supports customer service, and drives sales and financial performance in a designated store area. The role includes teaching and training associates, touring stores and giving feedback, communicating operational information and company direction, leading change, and setting clear expectations. It also models Walmart’s One Best Way service standards, resolves customer issues, supports community outreach, and leads process improvements to deliver a high-quality customer experience. The position reviews profit-and-loss performance, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops action plans to reduce shrink and achieve sales and profit goals. It hires, trains, mentors, assigns duties to, recognizes, and develops associates, while supporting staffing needs and a workplace culture of belonging. The role coordinates work with stakeholders, tracks goals and results, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and operating practices. The role is expected to demonstrate Walmart’s values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes building trusting relationships, developing talent, making data-informed decisions, supporting continuous improvement and new technology, and contributing to Walmart’s goal of becoming a regenerative company. The position is based at the Walmart location at 6721 Chesapeake Center Dr, Glen Burnie, Maryland. The hourly wage range is $31.25–$38.46, with additional annual or quarterly performance bonuses and, for certain positions, regional pay zone or state differentials. Walmart describes benefits including health coverage, financial benefits, paid time off, leave programs, disability coverage, discounts, adoption and surrogacy expense reimbursement, and the Live Better U education benefit. Eligibility and benefit terms may depend on job classification and length of employment.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; tour stores and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, provide clear expectations and guidance, and communicate business objectives effectively.
Model customer service standards and the One Best Way service model; manage and support customer service initiatives and community outreach programs.
Resolve customer needs, complaints, and issues; implement action plans to address deficiencies and improve customer experience.
Review and evaluate profit-and-loss statements; assist with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, assign duties to, recognize, and develop associates; set expectations and support staffing needs.
Maintain relationships with key stakeholders, coordinate job-related activities, communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and standards of integrity.
Build inclusive, high-performing teams; foster belonging, accountability, continuous learning, and collaboration.
Use data, insights, and analysis to make decisions while balancing customer, associate, shareholder, supplier, business partner, and community considerations.
Support Walmart’s goal of becoming a regenerative company, including making a positive impact, eliminating waste, and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit covering tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.