(USA) Coach/Ops Mgr Trainee
About The Position
The Coach/Ops Mgr Trainee leads and develops store teams, supporting associates through training, active listening, store tours, feedback, and communication about store operations, technology, merchandising, business initiatives, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions. The position models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements to promote a high-quality customer experience. It drives financial performance and sales for a designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and addressing shrink to help achieve sales and profit goals. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and promoting a sense of belonging. It coordinates work and initiatives with key stakeholders, tracks goals and results, identifies improvement opportunities, and supports company policies, values, ethics, and compliance. The position also embodies Walmart’s stated expectations to respect individuals, act with integrity, serve customers and members, and strive for excellence.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead and develop teams by training, listening to associates, touring stores, giving feedback, and communicating about operations, technology, merchandising, business initiatives, and company direction.
- Introduce and lead company change efforts, provide clear expectations and guidance, and help teams implement business solutions.
- Model and support exceptional customer service, including community-focused initiatives, resolving customer needs and complaints, and correcting service deficiencies.
- Lead process improvements to support a high-quality customer experience.
- Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and promote belonging.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, establish goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity.
- Model Walmart’s expectations to respect individuals, act with integrity, serve customers and members, and strive for excellence.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit covering tuition, books, and fees for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
