(USA) Coach/Ops Mgr Trainee

Walmart•Cedar Falls, IA

7d•$31 - $38•Onsite

About The Position

The Coach/Ops Mgr Trainee leads store teams and operations in a designated business area. The role develops associates through training, coaching, active listening, store tours, and feedback; communicates operational priorities and company direction; and helps lead change efforts. It models Walmart’s customer service standards, resolves customer issues, supports community outreach, and drives process improvements to provide a high-quality customer experience. The position supports the financial performance and sales of the assigned store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and meet sales and profit goals. It hires, trains, mentors, recognizes, and supervises associates; assigns duties and sets expectations; builds relationships with stakeholders; measures progress toward goals; and identifies improvement opportunities. It also ensures compliance with company policies, procedures, values, ethics, and standards, and supports a culture of belonging, integrity, customer service, and continuous learning.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and communicate with associates across levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer service standards and support customer service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and supporting budgeting, forecasting, expense control, and sales and profit goals.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and support staffing needs and associate development.
Build and maintain relationships with stakeholders and support plans and initiatives that meet customer and business needs.
Establish objectives, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, Open Door Policy, ethics, and integrity standards.
Promote a workplace where associates feel seen, supported, connected, and able to thrive.
Apply data, insights, and analysis to decisions while balancing short- and long-term priorities and considering customers and other stakeholders.
Encourage continuous improvement and the adoption of new technologies and skills; support others through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone and state pay differential where applicable.