(USA) Coach/Ops Mgr Trainee

Walmart•Tuscaloosa, AL

5d•Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops teams by training, listening to associates, touring stores, providing feedback, and communicating with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting business objectives. The position models exceptional customer service and the One Best Way (OBW) service model. It manages customer-service initiatives, resolves customer needs and issues, develops action plans to address deficiencies, and provides process-improvement leadership to support a high-quality customer experience. The role drives financial performance and sales for a designated store area by reviewing profit-and-loss statements, helping manage budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, overseeing operational processes, and developing plans to reduce shrink and achieve sales and profit goals. It supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties; communicates expectations; and supports staffing and company growth. The position coordinates and oversees job-related activities, maintains relationships with stakeholders, supports plans and initiatives, establishes goals and accountability, measures results, identifies improvement opportunities, and promotes continuous learning. It ensures compliance with company policies, procedures, values, standards of ethics, and integrity, and supports the Open Door Policy. The role is expected to respect individuals, build collaborative and trusting relationships, communicate effectively, foster belonging, develop talent, and recognize contributions. It acts with integrity, serves customers and members, uses data and analysis to make decisions, and strives for excellence through continuous improvement, learning, and adoption of new technologies and skills. The listed primary location is 1501 Skyland Blvd E, Tuscaloosa, Alabama 35405-4231. The hourly wage range is $31.25–$38.46, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone adjustments or state pay differentials.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, feedback, and communication about operations, business initiatives, merchandising, technology, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions and achieving business objectives.
Model customer-service standards and the One Best Way (OBW) service model; manage customer-service initiatives and help resolve customer needs, complaints, and issues.
Develop and implement action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and develop associates; assign duties, communicate expectations, support belonging, and help meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, support business initiatives, establish objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards, including the Open Door Policy.
Build collaborative relationships, develop talent, recognize associate contributions, and promote continuous learning and improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U, a Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.