(USA) Asset Protection Operations Coach

Walmart•Gettysburg, PA

6d•Onsite

About The Position

The Asset Protection Operations Coach leads store operations related to asset protection, safety, claims, and receiving. The role supports sales and customer service by maintaining effective merchandise presentation, inventory levels, pricing, signage, cleanliness, and product displays, while coaching and developing associates and helping implement company initiatives and business solutions. The position works to reduce unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing results, monitoring deficiencies, conducting operational and pre-inventory reviews, and helping managers and associates improve inventory controls. It also investigates alleged fraud, policy violations, and other potentially illegal activity, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The coach oversees facility safety programs and safety team members, reviews accident trends, trains associates in accident prevention, and implements workplace safety improvements. The role also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with requirements such as cold-chain and hazardous-material procedures. It ensures claims and merchandise deliveries are processed on time and that related documentation and reporting are maintained. The role coordinates work with stakeholders, communicates goals and expectations, addresses improvement opportunities, and ensures compliance with company policies and procedures. It is expected to model Walmart values, promote a respectful and inclusive workplace, develop talent, act with integrity, serve customers and members, and encourage continuous improvement and learning. The position is based at 1270 York Road, Gettysburg, Pennsylvania. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential may apply where required.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
Obtain a current state-issued Certificate of Eligibility if applicable.
Successfully complete a criminal background check and/or firearms-authorized training if applicable.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, and organized displays.
Assess economic trends and community needs and oversee stocking and rotation of merchandise, including securing fragile and high-shrink products.
Lead, train, develop, and mentor teams; communicate expectations, assign duties, recognize associates, and support staffing needs.
Tour stores and provide feedback, using Tour to Teach and collaborating with associates at all levels on store operations, technology, merchandising, business initiatives, and company direction.
Model and promote exceptional customer service, resolve customer needs and complaints, and implement action plans to address service deficiencies.
Identify and communicate performance goals and objectives related to unexplained merchandise loss and profitability.
Build accountability for loss-prevention policies and procedures; review inventory variances, conduct operational and pre-inventory reviews, audit results, and monitor deficiency trends.
Work with managers and associates to determine and implement corrections to inventory controls, and train them on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other criminal activity; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Partner with other investigative entities in collaborative investigations.
Monitor facility safety and risk controls, supervise safety team members, analyze accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance requirements and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure procedures are followed, process claims and deliveries in a timely manner, direct resolution of claims or receiving issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
Promote a culture of belonging, build trusting relationships, develop and recognize talent, demonstrate integrity, prioritize customers and members, and support continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible associates, with tuition, books, and fees paid for covered programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.